West Miami has its own identity
West Miami is listed as a separate municipality in Miami-Dade County’s official directory, and its city website identifies a Recreation Center.
Use the actual city name when giving the address; “west of Miami” describes a much broader area. If the address is instead in Coral Gables, make that distinction during the call.
Separate a lost key from a fault
A key that has gone missing raises a question about future access. A lock that catches with the correct key raises a mechanical question.
They can occur together, so mention both. The rekeying information explains why a change to key control depends on compatible hardware and is not a remedy for every door problem.
Count what needs attention
List the affected entrances and whether the same key currently operates each one. Note any latch trouble that existed before the key was lost.
An owner, tenant or manager may have different approval arrangements; explain yours before work is organized. Call to discuss the West Miami location and what can be assessed for an estimate.