One entrance can change the goal
If another permitted door already lets you into the home, the concern may be dependable use of a particular lock rather than an opening. Explain whether the key enters, turns or fails to release the latch.
The door and key reading helps put those observations into words. Avoid adding force to reproduce a symptom that feels likely to damage the key.
Identify the Broward address
Broward County’s official municipal information lists Pembroke Pines as its own municipality. Use that full name together with the street number when checking the location.
A familiar nearby city is not the same address. The Cooper City notes address that separate place. Explain which side of the property contains the affected entrance and any permitted access arrangements.
Agree on the desired result
Say whether you want reliable operation, a spare key or to change who can enter. Include the owner or manager if they need to authorize a change.
For an access change, the rekeying page discusses compatibility rather than presuming every cylinder can use one key. Confirm the requested scope and current availability for the particular Pembroke Pines property.